5 Ways to Support Remote Teams During the COVID-19 Pandemic

The coronavirus pandemic has shocked the world with an unprecedented challenge. Businesses are still trying to come up with a solution to deal with the new environment. As a result, we have seen an increase in the remote working of the organizations.

Although remote working is not a new concept, people still find it a bit challenging to adapt to the change. With the right strategy, tools like WeNumber and proper efforts, you can support them during the COVID-19 pandemic.

There are many steps that a manager can take to ensure the good health of their employees. Both physically and mentally. If you are also affected by this challenge, then here are some tips to help you support your remote teams in this pandemic.

Choose the Right Softwares

Managing remote teams requires a set of remote working software. However, it is necessary to choose the right platform to manage your business operations. A platform that is safe, easy to use, and reliable can make your work much convenient.

Every business has different operations that require unique software. However, one should look for the privacy policy to ensure your data is safe with them. Most of the businesses have faced a similar problem of data theft in using a third-party platform. 

Use the Virtual Phone System

It is necessary to stay connected to your customers throughout this pandemic. A landline phone system is no more effective, as they require a physical office to operate better. Some companies make hundreds and even thousands of calls to their customers daily.

A virtual phone system is the best option for them as their remote team can manage the calls from their home. You can handle all the calls and forward them to different support executives to decrease the wait time of your customers.

There are many other benefits of using a virtual phone system such as local call rates and better voice quality. Check out how much 0333 numbers cost on a virtual phone system. And compare it with the cost of the landline phone system.

WeNumber is the leading platform that helps you get the virtual business number for your organization. They also provide some free features to help you manage your calls conveniently.

Using the virtual number with a virtual desktop is the best way to ensure your safety. Platforms like WeNumber ensure that your data is safe, and provides a much easier method to manage your calls and meetings.

Keep Your Communications Clear

Miscommunication is the most common problem that every remote team encounters. You can avoid facing this problem by releasing proper guidelines through straight and clear communication. 

Have a team meeting and inform them about the digitalization of your business operations. Additionally, you need to update them with all the necessary steps and tasks from a single source. 

An effective way to do it is by creating a forum with the frequently asked questions for your employees. It will help find the solution within a few minutes. Knowing that work from home can be a bit challenging at the beginning. However, the organization of a training session can be the solution to your problems.

Invest in Your Employees

Everyone is having a tough time going through this pandemic. Investing in your employee’s requirements is the best way to support them. Provide them with the required tools and resources to manage your business operations online.

Additionally, you can update them with the safety measures to keep them and their families safe from the COVID-19 pandemic. Setting up an online working environment for your remote teams can turn out as a great investment.

Most of the companies did something extra for their employees by reducing their workload. It is because the remote teams require some time to get used to working online. Hence, allowing some extra breaks and support can help them manage the remote work conveniently.

Take One Step at a Time

Getting most of your business operations online takes some time. You need to gather all the tools, resources, and technology to proceed with it. Additionally, your employees need proper training to manage remote activities.

Hence, it is necessary to be flexible and carry out a smooth onboarding process for your team. Rushing through these activities can do more harm than good to you and your organization. You will face multiple issues with the scheduling and productivity of your employees.

You can start by sharing all your expectations with your employees. It requires the efforts from both sides to ensure your business can stand these changes. They may not be able to manage the 8-hour shift in the beginning. However, things get better with time.

Final Words

This pandemic requires businesses to adopt new strategies. The digitalization of their business operations is the need of the hour. With the right set of tools and strategies, one can easily manage their business online.

Supporting the remote teams requires you to leverage online platforms and technologies. You can start by having your first online meeting with your employees to update them with the business operations. 

The virtual phone system by WeNumber also plays a crucial part in the success of a business online. To provide additional support, they have included the paid tools and features in their standard calling plan. You can check their website to learn more.